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pbugiani's avatar
pbugiani
New Contributor
8 years ago

Invalid Administrator username or password. Error code (1722)

Hi everybody, my name is Piero, from Florence (Italy) I am having a connection problem (Invalid Administrator username or password. Error code (1722)) trying to connect via Logmein Tech Console (v. ...
Problem
pbugiani's avatar
pbugiani
New Contributor
8 years ago

Hi Sandor

verified all the Technical Information for Advanced Users (manual 30-31): everything seems to be correct.

My problem seems to be only for the EUROPEAN remote pc (domain SHOP) cause in the remote pc in USA/CANADA (domain SHOP too) I am able to insert admin&password and login into the pc. For the EUROPEAN I am able to insert admin&password but it refuses it (even if correct) with error 1722.

My network dept. confirms me there are no drops on Firewall, so if all the Tech Information for Advanced Users are correct as I checked, I guess the problem is on the remote client itself.

Any suggestion to verify?

Piero.

sv5's avatar
sv5
GoTo Contributor
8 years ago

Hello pbugiani!

Thank you for the clarification. I have a last idea, could you try it with our Beta Technician Console please?
You should just login our beta site to be able to download the newest TC or you can wait until this Thursday when we are updating the next TC versions on Live in the download section.

Regards,
Sandor

  • pbugiani's avatar
    pbugiani
    New Contributor
    8 years ago

    Hi Sandor

    tested the Logmein Tech Console Beta (v.7.12.3315) but the problem remains the same.

    Is there any way to get a more detailed errog log when the login fails?

    I mean...the log I get from the tech console is not so detailed..is there a way to run the connection in a debug mode? Cause, as I said before, I am able to connect to a different PC (USA) in the same domain without problem (the problem is on EUROPEAN pc on the same US domain) so with a more detailed log maybe i could be able to get the difference between these 2 remote pc.

    Thanks

    Piero

    • sv5's avatar
      sv5
      GoTo Contributor
      8 years ago

      Hi pbugiani!

      I'm sorry but I cannot help you more in this community page. Yes there is a reg key, where we can enable the detailed logging. But I advise you to call our contact numbers, they can collect all of the necessary logs to be able to continue the investigation.

      Best,
      Sandor