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edsmith323
New Contributor

LMI Rescue - Big Sur

Hi everyone,

 

I need to get a remote support session from Mcafee, they use LMI rescue, but each time I download the applet they send me the link for it won't run

They sent through instructions regarding adding LMI to the accessibility section in Privacy and Security, but still it won't run.

Their answer is that there must be something wrong with my OS and I need to reinstall it.

 

Surely this can't be the case?

 

Any help would be appreciated.

 

Regards 

 

Ed

1 REPLY 1
lkupas
LogMeIn Contributor

Re: LMI Rescue - Big Sur

Hi Ed,

 

I'm sorry to hear that you have issues with the link generated on the website.

I'm happy to help you through to identify the issue, please send me an email with the details and screenshots.

leventeandras.kupas@logmein.com

 

Best regards,

Levente