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New Contributor

Log me in rescue console doesnt responding

Hello, im trying to open logmein rescue console and doesn't work, I can't run the application, automatically it goes down....  this issue has started today after get windows updates.

 

Windows 10 Pro  v1809

8 REPLIES
LogMeIn Contributor

Re: Log me in rescue console doesnt responding

@GustavoGuevara  I apologize for the difficulty.

 

What operating system and web browser version are you running?

Since the problem began have you checked your firewall, performed a full reboot, and tried to reinstall Rescue from scratch?

New Contributor

Re: Log me in rescue console doesnt responding

I had : Windows 10 v1803 Internet explorer 11, I had rebooted the machine 3 times and nothing happens yet, the firewall is OFF, and i tried reinstalling the Rescue  v 17.12....  also I tried run the app as administrator..

 

LogMeIn Contributor

Re: Log me in rescue console doesnt responding

@GustavoGuevara What security software do you have installed?

 

Since you downloaded successfully, have you tried the install in safe mode?

LogMeIn Contributor sv5
LogMeIn Contributor

Re: Log me in rescue console doesnt responding

Hello!

This is a known issue with the latest Win 10 update and the fixed applet and TC is available from our beta site.
If you are a technician, than you should login into our Beta site:  https://beta.logmeinrescue.com/account/login

but if you are a customer, than you should use your PIN code in this site: https://beta.logmeinrescue.com/Customer/Code.aspx

Regards,
Sandor

New Contributor

Re: Log me in rescue console doesnt responding

Hi... Sv5. I have the same issue. I updated windows 10 today,, can i download Logmein Rescue from that beta link?
New Contributor

Re: Log me in rescue console doesnt responding

oh nevermind. i tried it. it worked. that saved my life. thanks Smiley Happy
LogMeIn Contributor sv5
LogMeIn Contributor

Re: Log me in rescue console doesnt responding

You're welcome!

New Contributor

Re: Log me in rescue console doesnt responding

Hey thank you! I just went to https://beta.logmeinrescue.com/account/login and once i signed in, i had download the console from there and now does work perfectly!


thank you so much!

 

Logmein picture.png