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New Contributor

Logmein Rescue app not WORKING in macOS Catalina

Hi! 

 

I would like to know if there is an on going bug for Logmein Rescue not to work in macOS Catalina?

 

~ not able to connect to the device fully once connected even setting it up correctly in Accessibility tab

~ need update ASAP; thank you!

 

-- Jump and Touch the Sky --

2 REPLIES 2
New Contributor

Re: Logmein Rescue app not WORKING in macOS Catalina


@Boihitcar wrote:

Hi! 

 

I would like to know if there is an on going bug for freejobalert gimp notepad++ Logmein Rescue not to work in macOS Catalina?

 

~ not able to connect to the device fully once connected even setting it up correctly in Accessibility tab

~ need update ASAP; thank you!

 

-- Jump and Touch the Sky --


Facing the same issue after the update. Help is appreciated.

Thanks in advance.
Regards,

Shane

New Contributor

Re: Logmein Rescue app not WORKING in macOS Catalina

Turns out it isn't just the Accessibilty setting needed on the Catalina Client.  There is also a Screen Recording option now thanks to Apple's new separation of permissions.

 

https://help.logmein.com/articles/en_US/FAQ/How-can-I-remote-control-a-uoSRhF2PC7FJ%5EW8s!CtUkz@Ecus...

 

Note the document says there are 3 different applications involved.  You may not see all 3 but you need to enable access if they exit.