This is a real mess for my employees working from home. Logmein does not care none of there updates have fixed this issue. Support is no help this was a great product. I am now looking for a change.
I totally agree with jcaustin. This is poor performance from logmein - it's now been about week with absolutely no communication from logmein about progress report on a fix for File Manager on Macs. Will be definitely looking for alternative to logmein
Hi @AshC ,
According to me i cannot see the windows when i get access to the mac Laptop with Mac OS big Sur.
Before this version i could easily get access to this laptop.
In this Picture, you will only see the menu on the top but you cannot see any windows that are actually opened on the laptop.
How can you help me solve this issue ?
Here's an updated support article explaining certain limitations on the client end: https://support.logmeinrescue.com/rescue/help/is-rescue-supported-on-macos-big-sur
I will work to get an ETA on the Technician delivery this week.
Thanks for your patience, I believe we will have a beta version available for testing in just a few days. The full release could be a couple of weeks after beta testing completes. Should you need to test early, please reach out to Customer Support next week to request individual upgrades.