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jcaustin's avatar
jcaustin
Active Contributor
6 years ago
Solved

Mac OS Big Sur compatibility issue

With Mac OS 11 I can control the the Screen of the remote Mac, but when I click on the File manager Logmein crashes.  Any Help would be greatly appreciated. 

Problem

61 Replies

  • Aries_LMI's avatar
    Aries_LMI
    New Contributor
    5 years ago

    Looks like we're using Technician Console v7.12.3306 (64 bit) and listed as a Standard "Per Seat" License

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    We're working on some Mac enhancements currently, hope to have more info on the updates in the coming days...

  • Aries_LMI's avatar
    Aries_LMI
    New Contributor
    5 years ago
    Oh, ok. I was wondering if we were on the same page. The Technician Console is running on Windows 10 and the clients we have issues with (hit or miss) are running Big Sur.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Aries_LMI  This is the Rescue software version you install on your Mac OS in order to remotely connect to different clients.

  • Aries_LMI's avatar
    Aries_LMI
    New Contributor
    5 years ago

    I'll have to request the information on that one as we're limited on access at my level and I'm not Quite familiar with what component an EndPoint is.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Aries_LMI  Can you please confirm the Rescue endpoint version in use on the problem Big Sur OS?

  • Aries_LMI's avatar
    Aries_LMI
    New Contributor
    5 years ago

    Where are we on  the full release? We're still having  hit/miss on connections with Big Sur.

  • Aries_LMI's avatar
    Aries_LMI
    New Contributor
    5 years ago
    Accessibility and Screen Recording in my case, but I'm having hit/miss issues with this version of the OS for some reason on my test bench as well. I've tried when the client machine is running on Intel/M1 hardware or Intel VM. After it's downloaded, the Mac acts like it's launching the app, but nothing happens. I've tried 6 browsers just in case (seems to be less of an issue with Edge?) and restarting the device/VM doesn't seem to consistently fix it simply being able to launch let alone ask for the permissions. I've even tried pre-authing the permissions and no change.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    bradhs  I haven't heard development plans specific to Silicone compatibility yet.

  • bradhs's avatar
    bradhs
    Active Contributor
    5 years ago

    I'm on a MBP Pro M1 running Big Sur 11.2 Beta without any issues.  Though, I do have the same question, any plans for a native Apple Silicone version?