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jcaustin
Active Contributor

Mac OS Big Sur compatibility issue

With Mac OS 11 I can control the the Screen of the remote Mac, but when I click on the File manager Logmein crashes.  Any Help would be greatly appreciated. 

61 REPLIES 61
AshC
GoTo Moderator

@Aries_LMI  The Accessibility permissions on Mac should be the only hurdle to overcome there.  Agents using Rescue to connect from Macs should utilize the beta version we just released (in this thread).


Ash is a member of the GoTo Community Care Team.

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mlau
New Contributor

I'm running the beta version of the Technician console on a Macbook Pro with the m1 processor running Big Sur. The console freezes every time I try to connect to a client's computer. Is this a compatibility issue with the new processors on the Macs? Any plans for an updated version of the console for M1 based Macs?

bradhs
Active Contributor

I'm on a MBP Pro M1 running Big Sur 11.2 Beta without any issues.  Though, I do have the same question, any plans for a native Apple Silicone version?

AshC
GoTo Moderator

@bradhs  I haven't heard development plans specific to Silicone compatibility yet.


Ash is a member of the GoTo Community Care Team.

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Aries_LMI
Active Contributor

Accessibility and Screen Recording in my case, but I'm having hit/miss issues with this version of the OS for some reason on my test bench as well. I've tried when the client machine is running on Intel/M1 hardware or Intel VM. After it's downloaded, the Mac acts like it's launching the app, but nothing happens. I've tried 6 browsers just in case (seems to be less of an issue with Edge?) and restarting the device/VM doesn't seem to consistently fix it simply being able to launch let alone ask for the permissions. I've even tried pre-authing the permissions and no change.
Aries_LMI
Active Contributor

Where are we on  the full release? We're still having  hit/miss on connections with Big Sur.

AshC
GoTo Moderator

@Aries_LMI  Can you please confirm the Rescue endpoint version in use on the problem Big Sur OS?


Ash is a member of the GoTo Community Care Team.

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Aries_LMI
Active Contributor

I'll have to request the information on that one as we're limited on access at my level and I'm not Quite familiar with what component an EndPoint is.

AshC
GoTo Moderator

@Aries_LMI  This is the Rescue software version you install on your Mac OS in order to remotely connect to different clients.


Ash is a member of the GoTo Community Care Team.

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Aries_LMI
Active Contributor

Oh, ok. I was wondering if we were on the same page. The Technician Console is running on Windows 10 and the clients we have issues with (hit or miss) are running Big Sur.