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InterpretIT
Active Contributor

MacOS: A keychain cannot be found to store....

Hi

 

Lately, I've been having a lot of issues with LMI rescue unattended access and MacOS.

I am receiving a window stating a "Keychain not Found" with the error: A keychain cannot be found to store "1:424688513186:ios:HexidecimalNumber_FIRAPP_DEFAULT"

This occurs on Mac's that have previously had unattended access installed, on new installs and on clean installs of 10.12, 10.13, 10.14, 10.15 & 11.4.

Resetting the keychain to default does not resolve the issue. Clicking on the cancel button results in another window being shown with the same error. Clicking on cancel again closes both the windows.


I can log in as normal by either closing the error windows, or ignoring them.
01. Keychain.jpg

02. Keychain.jpg

03. Keychain.jpg

Tags (3)
3 REPLIES 3
AshC
LogMeIn Contributor

Re: MacOS: A keychain cannot be found to store....

@InterpretIT  Sorry about that.  Based on the testing you've completed, this may be a new issue you are currently experiencing.  Can you please help us understand what's going on by getting some log files to Customer Support

InterpretIT
Active Contributor

Re: MacOS: A keychain cannot be found to store....

Hi Ash,

 

Should I email the logs to the open ticket (LogMeIn Case #15518340) I have with support?

 

Thank you for replying to the post to assist me with this issue.

AshC
LogMeIn Contributor

Re: MacOS: A keychain cannot be found to store....

@InterpretIT  Yes, if you already have a dialog open with a recent Support Agent.  They should be able to escalate your case with the proper logs to see what's going on there.