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garybarr's avatar
garybarr
Active Contributor
8 years ago
Solved

Rescue Console won't run under Windows 10 Insider Preview 10.0.17713.1002 (rs5_release)

Since Windows 10 Insider Preview 10.0.17713.1002 (rs5_release) was installed, Rescue Console will try to start, then immediately close and give me the crash screen.  I send the report to Logmein.   ...
Problem
  • sv5's avatar
    sv5
    8 years ago

    Hello all!

    The newest TC and Applets have been uploaded to our Beta site. Please feel free to test it.

     

    Best,
    Sandor

sv5's avatar
sv5
GoTo Contributor
8 years ago

Hello garybarr!

I'm sorry for the delayed answer just I was in PTO. Finally I could reproduce it too based on the information that you have provided. We are very happy to see your hard work in Beta testing and we are working on the fix.

Best regards,
Sandor

garybarr's avatar
garybarr
Active Contributor
8 years ago

Just FYI, they came up with a new beta, so now all rolling it back does, it rolls it back to the previous beta, which also didn't work.  So now, I have no way to use LogMeIn Rescue anymore until a fix is made my LMI.  

 

Any updates?

  • sv5's avatar
    sv5
    GoTo Contributor
    8 years ago

    Hello again!

    Currently you are using an unsupported OS version. Our dev has found the root cause of the issue, but it is a longer process to fix and test it before we can upload it to Beta.

    Best,
    Sandor

    • garybarr's avatar
      garybarr
      Active Contributor
      8 years ago

      If by unsupported OS version, you mean I'm using the latest version of Windows Beta, which will be forced out to everyone with Windows 10 in a couple weeks, taking down a large percentage of your customers if not fixed before then and you are thankful for my help, then awesome.  You are welcome.  If not, I'll just uninstall LMI and move on, because while LMI is our mainly used product at the moment, we use 5 other products and none of those are having a problem with the latest beta version of Windows.

       

       

      • sv5's avatar
        sv5
        GoTo Contributor
        8 years ago

        I'm sorry, but you misunderstood me.
        The beta version is not supported. Thankfully for your help the fix is under developing. It will be available in the close future, before the MS launches that given Beta update to their Live version. But we are not planning to share you and all of our customers  an untested alpha build, just to support a Beta Indsider Preview version of the Windows 10.

        We are going to upload a stable, tested version to Beta soon, but at this moment I cannot tell any exact date yet.