In a recent windows 10 support session with microsoft I was unable to access any microsoft site. We established a remote session with my xp computer first. The tech sent me a "link" to something that allowed me to download "Support-LogmeinRescue.exe to an external usb drive on that computer. I think I remember a warning that it would not work with that version of windows. May have gotten anoither 6 digit code as well. The result was that I was able to move the external HD to the faulty Windows 10 computer, run it from there and establish a remote session with windows 10. The odd thing is the box for the xp session remained active and never appeared on the win 10 machine. When I attempted to stop the original session on the xp machine it disconnected the session on the win 10 machine. I need to repeat this so that a level 2 tech can access my windows 10 machine. I did not think to screenshot the xp machin so I do not know what the link was. Do you have any idea what occurred and how to repeat it? I am desperate }:
My only guess is that there is a key in the exe file that I downloaded that linked it to the first xp session. When I tried it with another tech (and a new session on the xp machine) running the first copy of Support-LogMeInRescue.exe would not connect.
Although we don't support XPs ourselves, I can say that you would need a new support key each time you connect unless your technical representative has set up Unattended support there on a semi-permanent basis.