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New Contributor

Unable to Connect to Newley Imaged Machine - SCCM-Windows 10

After we image a new machine using SCCM we cannot establish a session with the new machine. We have to wait a few days and manually apply updates for it to work. Is there something we are missing? This is the message we get after the connection is established and then disconnects after a minute.

 

The connection to the customer was lost. This session will reconnect if and when the customer reestablishes a network connection.

 

We have made sure the computers are connected to the internet and are sometimes right next to us on the network. Any help would be great.

4 REPLIES 4
LogMeIn Contributor

Re: Unable to Connect to Newley Imaged Machine - SCCM-Windows 10

Hi Lou,

Was this machine image copied from another that currently has or previously had the Rescue Unattended installed upon it?

New Contributor

Re: Unable to Connect to Newley Imaged Machine - SCCM-Windows 10

Thanks for getting back.

 

We do not have logmein installed on new machines only have the user go to logmein123.com and we give them a code. So no the image does not have any logmein software.

New Contributor

Re: Unable to Connect to Newley Imaged Machine - SCCM-Windows 10

Hello,

 

Just wanted to follow up. Should I open an actual support ticket with logmein?

LogMeIn Contributor

Re: Unable to Connect to Newley Imaged Machine - SCCM-Windows 10

Yes, we would want to examine the LMI log files as well as the local Windows logs to see what went wrong there.