Unattended access and windows updates

[sbouchard]

After Installing update 1809 fron Microsoft the logmein console does not start anymore

[AshC]

@sbouchard Have you already tried a full re-install of the Rescue software?

[sbouchard]

Yes without luck. Uninstall and re-install.

[AshC]

@sbouchard  Do you see any error messages? 

Was this PC upgraded to Windows 10 from an older OS?

[sbouchard]

No
It is Windows 10 Version 1803 to Version 1809. There is a crash report was sent to LogMein

[AshC]

@sbouchard  We have filed a ticket for this problem to be reviewed in full.

In the meantime, you should be able to download the Beta version of the Technician Console from http://beta.logmeinrescue.com/  as a temporary solution.

[sbouchard]

Tried the Beta and also not working. I found out that the LMIRTechConsole.exe file is not installing in the directory

[sv5 · Accepted solution]

Hello sbouchard!

I think you should uninstall the Tech Console and reinstall it from our Beta site. Because the current Live version of the Technician Console will crash before it has a chance to install the update.

How to uninstall the Rescue TC from the browsers

[sbouchard]

I do not have any ActiveX installed

[sv5]

Do you use browser based Technician console or Desktop version of it?