New Contributor
Posts: 1
Registered: ‎02-09-2017

Disabling Guardian?

I have over 50 remote users on LogMeIn. I supply and configure their Win7 media players identically, and yet a few of them occasionally get the popup error message "logmein guardian has encountered an error do you want to send a report", even though preferences has "Never send an error report" checked. This message appears over the video and is very distracting, and ignores the "remember this setting" checkbox There are dozens of complaints in the forums about this, yet no solutiions besides "reinstall," which as far as I know can't be done remotely.


I have experimented with disabling LMIGuardianSvc in Services, and this seems to prevent the popup. What the heck does Guardian do besides report errors? Will disabling it cause problems down the road? Is anyone looking into this popup problem?