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maniakella
New Contributor

Billing issues

Has anyone had issues with the billing process? I have been charged for services that were not provided, and now am being double billed - and on rasing the issue, told to wait for someone to contact me.

 

-Mani

6 REPLIES 6
AshC
GoTo Moderator

Re: Billing issues

Hi @maniakella ,

Although we do not discuss billing or pricing concerns on the Community forums, if you have a case number we can always check on the status for you.


Ash is a member of the GoTo Community Care Team.

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jtyndale
New Contributor

Re: Billing issues

This happened to me last year and here we are again another year another phantom bill. I have no access to anything but hey go ahead and bill me

AshC
GoTo Moderator

Re: Billing issues

@jtyndale  Did you create a case with Customer Support last year?  If so, please give me the case number so that I may follow up with the investigation and see what happened.


Ash is a member of the GoTo Community Care Team.

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bev1
New Contributor

Re: Billing issues

I have been billed the yearly amount three times in the past 3 weeks!  Why can't I get in touch with a support person to explain to me what is happening rather than searching issues that are not pertinent to my issue?

bev1
New Contributor

Re: Billing issues

How do you create cases with Customer Support.  I cannot find a link anywhere.

AshC
GoTo Moderator

Re: Billing issues

Hi @bev1

You can reach Customer Support directly through this support article:  https://support.logmeininc.com/central/help/how-do-i-contact-customer-support 

 


Ash is a member of the GoTo Community Care Team.

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