Double cursor

[AshC · Accepted solution]

[UPDATE]   We are in the process of final testing now.  

You can download the new test build here if you want early access:  https://www.logmeinusercontent.com/links/0ddcef75e609f4f0183b61081a957fd89 

Please let us know if there are any issues, as we'd like to address all irregularities before pushing it live. 

Thank you. 

[JeffDuffy]

Hi Ash,

Is there any update on this? I would really like an option to disable the double pointer.

Thanks!

[AshC]

@JeffDuffy  The engineering build I linked earlier does work, if you can install it at the Host computer.  I expect a roll out shortly after we confirm there are no new issues.

[MAD325]

do you disable that from windows or when you are signed into logmein?

[bullzeyes23]

Sign into Logmein and go to device manager > Display  Adapters > select Logmein Virtual Display Adapter > right click and disable. Restart. Be advice that Blank screen function will not work after disabled the virtual display adapter.  I have to turn off all monitors for all our users.

[Georgiy]

Try this way:

1) Login to the workstation via RDP / Physically / LogMeIn
2) Device manager - View - Show hidden devices

After that, you could see the LogMeIn display adapter which should be removed to get rid of the double cursor.

[MAD325]

Can you please walk me through how to get to this? Do you do this on the host computer or the remote computer?

[AshC]

@MAD325  Can you try installing the new build upon your Host computer to see if the conditions improve?  

https://www.logmeinusercontent.com/links/0ddcef75e609f4f0183b61081a957fd89 

[bullzeyes23]

HI There,

i installed the test build ver. 4.1.0.144.04. Before installing this test build, i disabled the Logmein Virtual display driver. In device manager i can see the virtual driver as hidden, but i can't enable it. I need help on how to enable the driver. Thanks

[aaneal]

The test fix link worked! Now send out an update so everybody doesn’t have to spend time researching the fix that is readily available!