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MGVTX's avatar
MGVTX
Active Contributor
3 years ago

Dual monitors not working from mobile connect to host with dual monitors

I have no video( green lines)  when I try to connect to my host machine with two monitors from my mobile device.  If I disconnect the dock from the host it works fine.   Does anyone know how to fix t...
MGVTX's avatar
MGVTX
Active Contributor
3 years ago

The dock I am using is a Dell D1000.  I am using one HDMI connection and one VGA.  I suppose I could try switching the connection types to HDMI and DP and see if that makes a difference.    I don't have issues with teamviewer but I am a logmein user.

 

Thanks for getting back to me.

GlennD's avatar
GlennD
GoTo Manager
3 years ago

Thank you. From looking over Dell's documentation I see a Display Link driver is involved, so it will be interesting to see if the issue goes away when you switch connections. If you disconnect the dock altogether and connect does the issue still happen? 

 

  • MGVTX's avatar
    MGVTX
    Active Contributor
    3 years ago

    Glenn,

    So switching the cable types did not work and plugging video cables directly to the laptop did not work.  I put everything back to normal and tried from my coworkers phone and he was able to view both monitors without issue.  I tried re-installing logmein on my phone figuring that may help, but it did not unfortunately.  Maybe there's no winning this battle.

    • GlennD's avatar
      GlennD
      GoTo Manager
      3 years ago

      Thank you. What is the make and model of your phone?  

       

      • MGVTX's avatar
        MGVTX
        Active Contributor
        3 years ago

        Google Pixel 4A - my coworkers phone is even older