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username8
New Contributor

How do I cancel my subscription?

Please stop my billing and I dont want to pay it..and please change my account to trial

1 ACCEPTED SOLUTION

Accepted Solutions
AshC
GoTo Moderator

To cancel your Pro account or change the auto-renewal status of your account, please select Contact Support in this article.

** If you cannot find a local telephone number there, then use the 'Open Ticket' option to receive an email follow-up from Support.


Ash is a member of the GoTo Community Care Team.

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37 REPLIES 37
MZ1
New Contributor

Will somebody please contact me so I can cancel my subscription, why is this is hard, near to impossible?????

 

nobu0213
New Contributor

How do I Cancel my LogMeIn Pro Account

I would like to speak Japanese and call support,

but it is said that it is after hours.

Please tell me the support time.

AshC
GoTo Moderator

Hi @username8 

I'm sorry we can't handle billing requests through the Community.  Here is an article where you can contact Customer Support for billing requests: https://support.logmeininc.com/pro/help/how-do-i-cancel-my-logmein-pro-account 


Ash is a member of the GoTo Community Care Team.

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dvc
New Contributor

Please write an e-mail for cancellation of subscription from Czech republic.

AshC
GoTo Moderator

@dvc You can open a ticket for LogMeIn support through this support page: https://support.logmeininc.com/central/help/how-do-i-contact-support 

 


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SDFDAFADFA
New Contributor

How do I close my account!? I can't call support.

Thanks

AshC
GoTo Moderator

SDFDAFADFA You may also create a billing support request on the Support site:  https://support.logmeininc.com/central/help/how-do-i-contact-support 


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GTC8083
New Contributor

I want to cancel my subscription on the expiry date ?

AshC
GoTo Moderator

To cancel your Pro account or change the auto-renewal status of your account, please select Contact Support in this article.

** If you cannot find a local telephone number there, then use the 'Open Ticket' option to receive an email follow-up from Support.


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!