I have submitted a cancelation support ticket for you. I do see your calls over the last week, but none show a hold time as you describe.
For anyone else wishing to cancel, when you contact us through our support site you will have the option to Call Support or Email Support your request
I'm sorry we can't handle billing requests through the Community. Here is an article where you can contact Customer Support for billing requests: https://support.logmeininc.com/pro/help/how-do-i-cancel-my-logmein-pro-account
@dvc You can open a ticket for LogMeIn support through this support page: https://support.logmeininc.com/central/help/how-do-i-contact-support
SDFDAFADFA You may also create a billing support request on the Support site: https://support.logmeininc.com/central/help/how-do-i-contact-support
To cancel your Pro account or change the auto-renewal status of your account, please select Contact Support in which is displayed on all support articles.
** If you cannot find a local telephone number there, then use the 'Open Ticket' option to receive an email follow-up from Support.