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Forum Discussion
username8
6 years agoNew Member
How do I cancel my subscription?
Please stop my billing and I dont want to pay it..and please change my account to trial
- 2 years ago
To modify or cancel a subscription
To cancel your LogMeIn Pro account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for LogMeIn Pro at this time. To downgrade your subscription, you would also need to contact support.
Maximum2000
5 years agoNew Member
Why in the world would you require people to call to cancel a subscription? Get with the times and make this a feature of your site. You ask people for money to sign up provide the same level of support by taking people's money.
This type of practice is reeking sleazy company.
- AshC5 years agoRetired GoTo Contributor
SimWare You don't have to call into support, but you must contact them to request any billing changes: https://support.logmeininc.com/central/help/how-do-i-contact-support
- AshC5 years agoRetired GoTo Contributor
Maximum2000 While I'm afraid we do not handle billing inquiries on the Community side, I can tell you that creating a case for email follow up is also an option to receive support: https://support.logmeininc.com/central/help/how-do-i-contact-support
- SimWare5 years agoNew Member
I want to can cel my subscription.
I read I had to make a phone call because this internet platform
doesn't allow to do it online !
So I did everything you asked me.Filled the form to get called by telephone, got the mail with reference 15121147,
but noone ever called me.
My credit card is however regularly charged - online - .
So, could someone - PLEASE - sort this ?
Thank you. - THEODORA5 years agoVisitor
PLEASE I AM WRITING FROM GREECE. I AM TRYING TO CANCEL MY REGISTRATION AND GET THE REFUND
CAN SOMEONE REPLY TO ME HOW DO I CANCEL IT ? YOUR BUTTON CANCEL REGISTRATION DOES NOT WORK
THANK YOU
- AshC5 years agoRetired GoTo Contributor
THEODORA I'm sorry you cannot handle this type of request online. However you don't have to call into support directly, if you create a case through the support site online: https://support.logmeininc.com/central/help/how-do-i-cancel-my-logmein-central-account