In settings, billing information or subscription, there is no option to cancel the subscription or delete current
, also kindly take my billing details off i.e., delete it from your records, i do not want to renew this subscription when it expires.
Kind confirm this change immediatly.
@boxcoldie I'm sorry there is currently no way to cancel subscriptions online, though you may reach out to Customer Support at any time to request billing assistance: https://support.logmeininc.com/central/help/how-do-i-contact-support
I just cancelled mine by opening a ticket then calling the number provided. I was told that they do not refund unused portion of your account (only turn off auto-renewal). I wish I had realized that. I would have cancelled before my account auto-renewed in January.
How can you have a tech company that has no email address for customer service or support instead you have to join a queue and hold for ever (40 mins so far) on the phone to United States, just to cancel service?
While we don't offer a direct email alias for support, you can create a case here for an email follow up: https://support.logmeininc.com/central/help/how-do-i-contact-support
I would like to cancel my suscription for the next renewal.
Welcome to the Community @JDJ88. To cancel your Pro account or change the auto-renewal status of your account, please select Contact Support in this article.
Isn't it about time that this was resolved properly?
I've just paid £000s for a service I can't access or use.
This on top of allowing all of my data to be obtained by hackers.