cancel
Showing results for 
Search instead for 
Did you mean: 
boxcoldie
New Contributor

Billing

Hi

 

In settings, billing information or subscription, there is no option to cancel the subscription or delete current

Payment Methods

, also kindly take my billing details off i.e., delete it from your records, i do not want to renew this subscription when it expires.

 

Kind confirm this change immediatly.

 

Kind regards

 

James

Tags (2)
AshC
GoTo Moderator

Re: Billing

@boxcoldie  I'm sorry there is currently no way to cancel subscriptions online, though you may reach out to Customer Support at any time to request billing assistance:  https://support.logmeininc.com/central/help/how-do-i-contact-support 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
Valerie4
New Contributor

Re: How do I cancel my subscription?

I just cancelled mine by opening a ticket then calling the number provided.  I was told that they do not refund unused portion of your account (only turn off auto-renewal).  I wish I had realized that.  I would have cancelled before my account auto-renewed in January.  

SimonLW
New Contributor

Customer Service and Support non existant

How can you have a tech company that has no email address for customer service or support instead you have to join a queue and hold for ever (40 mins so far) on the phone to United States, just to cancel service? 

AshC
GoTo Moderator

Re: Customer Service and Support non existant

Hi @SimonLW

While we don't offer a direct email alias for support, you can create a case here for an email follow up:  https://support.logmeininc.com/central/help/how-do-i-contact-support 

 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
KILRAC
New Contributor

Re: Billing

Hi - hope you can help me.

I am simply trying to contact billing but using the contact number can't get past the operator asking for a Contact Name or Extension Number - would you have an Internal Extension for Billing...

Have spend literally hours trying to make contact re, my account.

Regards.

Brendan K
JDJ88
New Contributor

Cancel renewal

Hi,

I would like to cancel my suscription for the next renewal.

Regards

KateG
GoTo Moderator

Re: Cancel renewal

Welcome to the Community @JDJ88. To cancel your Pro account or change the auto-renewal status of your account, please select Contact Support in this article.

Kate is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
JKYun
New Contributor

I want to cancell my subscription

Please stop my billing and I dont want to pay and renew it. please contact me
arkelec
New Contributor

Re: Cancel renewal

Isn't it about time that this was resolved properly?

I've just paid £000s for a service I can't access or use.

This on top of allowing all of my data to be obtained by hackers.

Absolute shambles.