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Forum Discussion
Solved
How do I cancel my subscription?
Please stop my billing and I dont want to pay it..and please change my account to trial
To modify or cancel a subscription
To cancel your LogMeIn Pro account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for LogMeIn Pro at this time. To downgrade your subscription, you would also need to contact support.
Thanks GlennD, I'm still waiting for the confirmation of the cancellation of the automatic subscription renewal.
I don't understand why it is necessary to use this channel (community) in order to get an answer.
hi GlennD, can you help me? I'm still waiting for confirmation of the auto-renewal block. In the meantime we are checking with the bank whether it is possible to block card payments requested by your company.
Hi altafedelta,
I see that your ticket was assigned so Support will be contacting you soon. It looks like your renewal date is not until July, so there is no need for concern.
The status of most Support tickets can be checked by clicking on My Cases at the top of our support page (while you are signed in).
