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GlennD
GoTo Manager

Re: cancel subscription

Hi @florinbrinza,

 

I see that you opened a support ticket, once it has been assigned to a representative they will contact you to confirm the cancelation.

 

Glenn is a member of the GoTo Community Care Team.

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usamarock
New Member

Re: How do I cancel my subscription?

Please cancel my subscribe

GlennD
GoTo Manager

Re: How do I cancel my subscription?

@usamarock Please submit a support ticket through the support site.

 

Glenn is a member of the GoTo Community Care Team.

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CherriCola
New Member

Cancelling my subscription

I wanna cancel my subscription, I looked all ovee the website and theres no qay to cancel. I need rhat money in my account and your taking it deom me without even letting me cancel. I don't use this service anymore nor want it. Please cancel it and gave me that money back, I need that money.
prochema
New Member

Re: How do I cancel my subscription?

I've just also filed for the cancellation of my subscription.
I need to say that there is no simmetry between making and cancelling a subscription 😞
lw2403
New Contributor

i would like to cancel my logmein subscription

Hi,
i would like to cancel my subscription, and cancel the annual auto payment
please kindly help how am i able to cancel them

thanks

GlennD
GoTo Manager

Re: i would like to cancel my logmein subscription

@lw2403 

 

To modify or cancel a subscription

To cancel your LogMeIn Pro account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for LogMeIn Pro at this time. To downgrade your subscription, you would also need to contact support.

 

GlennD_0-1715009961849.png

 

Glenn is a member of the GoTo Community Care Team.

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lw2403
New Contributor

Re: i would like to cancel my logmein subscription

hello,

 

is there any other way to contact the customer care team besides phone calls?

i am in Indonesia, which is not listed on the country list

give me an email address that i can get in touch

 

thanks

GlennD
GoTo Manager

Re: i would like to cancel my logmein subscription

Hi @lw2403, I see that you started a support ticket already, it is in queue and someone will contact you to assist.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.
Do you want a new feature added? Make sure you Kudo (vote) for the Idea

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Chok
Visitor

Re: i would like to cancel my logmein subscription

Pls let me know other way. Your Contact Us form don't have Korea nation number(+82) So I can't do this.