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boxcoldie
New Contributor

Billing

Hi

 

In settings, billing information or subscription, there is no option to cancel the subscription or delete current

Payment Methods

, also kindly take my billing details off i.e., delete it from your records, i do not want to renew this subscription when it expires.

 

Kind confirm this change immediatly.

 

Kind regards

 

James

Tags (2)
AshC
GoTo Moderator

Re: Billing

@boxcoldie  I'm sorry there is currently no way to cancel subscriptions online, though you may reach out to Customer Support at any time to request billing assistance:  https://support.logmeininc.com/central/help/how-do-i-contact-support 


Ash is a member of the GoTo Community Care Team.

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Valerie4
New Contributor

Re: How do I cancel my subscription?

I just cancelled mine by opening a ticket then calling the number provided.  I was told that they do not refund unused portion of your account (only turn off auto-renewal).  I wish I had realized that.  I would have cancelled before my account auto-renewed in January.  

SimonLW
New Contributor

Customer Service and Support non existant

How can you have a tech company that has no email address for customer service or support instead you have to join a queue and hold for ever (40 mins so far) on the phone to United States, just to cancel service? 

AshC
GoTo Moderator

Re: Customer Service and Support non existant

Hi @SimonLW

While we don't offer a direct email alias for support, you can create a case here for an email follow up:  https://support.logmeininc.com/central/help/how-do-i-contact-support 

 


Ash is a member of the GoTo Community Care Team.

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