Please stop my billing and I dont want to pay it..and please change my account to trial
To cancel your LogMeIn Pro account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for LogMeIn Pro at this time. To downgrade your subscription, you would also need to contact support.
Why in the world would you require people to call to cancel a subscription? Get with the times and make this a feature of your site. You ask people for money to sign up provide the same level of support by taking people's money.
This type of practice is reeking sleazy company.
PLEASE I AM WRITING FROM GREECE. I AM TRYING TO CANCEL MY REGISTRATION AND GET THE REFUND
CAN SOMEONE REPLY TO ME HOW DO I CANCEL IT ? YOUR BUTTON CANCEL REGISTRATION DOES NOT WORK
THANK YOU
THEODORA I'm sorry you cannot handle this type of request online. However you don't have to call into support directly, if you create a case through the support site online: https://support.logmeininc.com/central/help/how-do-i-cancel-my-logmein-central-account
I want to can cel my subscription.
I read I had to make a phone call because this internet platform
doesn't allow to do it online !
So I did everything you asked me.
Filled the form to get called by telephone, got the mail with reference 15121147,
but noone ever called me.
My credit card is however regularly charged - online - .
So, could someone - PLEASE - sort this ?
Thank you.
Maximum2000 While I'm afraid we do not handle billing inquiries on the Community side, I can tell you that creating a case for email follow up is also an option to receive support: https://support.logmeininc.com/central/help/how-do-i-contact-support
How do I Cancel my LogMeIn Pro Account
I would like to speak Japanese and call support,
but it is said that it is after hours.
Please tell me the support time.
How can you have a tech company that has no email address for customer service or support instead you have to join a queue and hold for ever (40 mins so far) on the phone to United States, just to cancel service?
Hi SimonLW
While we don't offer a direct email alias for support, you can create a case here for an email follow up: https://support.logmeininc.com/central/help/how-do-i-contact-support
Hi username8
I'm sorry we can't handle billing requests through the Community. Here is an article where you can contact Customer Support for billing requests: https://support.logmeininc.com/pro/help/how-do-i-cancel-my-logmein-pro-account
Sorry, but this answer, while it may be correct, is not helpful at all.
I am trying for days now (for an hour alone today) to cancel auto-renewal for my LogMeIn Pro sub and there is just simply noone answering my call ever.
I even hear the beeps frequently when someone pushes the button to send me back to those super motivated guitar and sax players...
PJLehn I apologize for the contact failure. Can you state which phone number you were dialing, and at what time?
If Email communication is OK, please create a case for LMI Support through this page, and let us know if you don't hear back within a few days: https://support.logmeininc.com/central/help/how-do-i-contact-support
This response is really dishonest.
The instructions say we have to call to cancel.
But when I try to call no one picks up.
Which makes it impossible to cancel
Please write an e-mail for cancellation of subscription from Czech republic.
Will somebody please contact me so I can cancel my subscription, why is this is hard, near to impossible?????
I think its dishonest business practice for people to have to call to disable the auto-renewal. I just called and its taking upwards of 30 minutes to turn this off. I will never use this product again as a result.
dvc You can open a ticket for LogMeIn support through this support page: https://support.logmeininc.com/central/help/how-do-i-contact-support
SDFDAFADFA You may also create a billing support request on the Support site: https://support.logmeininc.com/central/help/how-do-i-contact-support
How do I close my account!? I can't call support.
Thanks
I want to cancel my subscription on the expiry date ?
To cancel your Pro account or change the auto-renewal status of your account, please select Contact Support in which is displayed on all support articles.
** If you cannot find a local telephone number there, then use the 'Open Ticket' option to receive an email follow-up from Support.
I opened the unsubscribe ticket as indicated, but I get no response.
How is it possible to formalize the cancellation of the service?
The Italian telephone numbers are not active. Thank you
I want to cancel my account
I want to cancel my subscribtion to logme in. the proposed way of calling support does not work (phonenumber does not work). please propose another way.
ronald_a You do not have to call, and can also create a case for later follow up through our support center: https://support.logmeininc.com/central/help/how-do-i-contact-support
I want to cancel our company's subscription. I was really surprised to find that there's no way through the account settings, but I have to call you. Not real-time chat, not e-mail, I HAVE TO CALL YOU? JFC! Also, you don't have a representative for our country and I'm not a native speaker so I don't feel comfortable talking.
As a customer, I want this resolved I don't want to pay for service(s) I don't use.
Hello,
If you cannot reach us by phone, then you may also create a case for email follow up at the following Support location:
https://support.logmeininc.com/central/help/how-do-i-contact-support
I'm sorry we do not currently have an email alias that is monitored for support, though you should hear back quickly after creating a case at the referenced support site.
