The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

danieli's avatar
danieli
New Member
4 years ago

How to stop users from changing options like blank screen, printer, audio, etc

Hi there, we have around 40 clients on our small business Pro account.

 

We routinely run into issues where a computer locks up but because the blank screen option was enabled on the users end, we are unable to troubleshoot the problem when physically at the workstation. 

 

I would like to know if there is a way to administrate what user accounts are able to change these settings, or if we will need to get Central on top of Pro to be able to lock controls like that.

 

Thank you for any input. 

1 Reply

  • GlennD's avatar
    GlennD
    GoTo Manager
    4 years ago

    Hi @danieli, welcome to the community.

     

    Sorry for the late response. This is not possible in Pro currently, but if you upgraded to Central there is a Host Preference feature that would allow it.