Forum Discussion
Invalid Email Format - Catalina OS
Everytime I try to log into the LogMeIn Control Panel to add a MacBook Pro to LogMeIn, it changes the structure of my email, preventing me from logging in.For example, I enter the administrator's ema...
I'm getting the same error... Evidently they need to fix this...
I have the same issue. I can use our login email and password to access LogMeIn via the web, but the @ symbol in the email is replaced by %40 when the login happens on the LogMeIn client on MacOS.
The client accepts the e-mail with the @ symbol and it looks like the login form is being processed. For example, the email would look like email@domain.ca. Then, the client shows the message "Logging in as email%40domain.ca - followed quickly by a login error.
I use a .ca email - I am wondering if it has something to do with the email extension, or with some checking on the e-mail validity? In any case, I suspect that the login script is altering the email after some checks.
I am using Version 4.1.7284 (PlugIn: 1.0.2311) of the Mac client on MacOS Catalina (version 10.15.1).
I hope this helps .....
Brian
bmcintosh If a full re-install at the endpoint did not affect this behavior, we'd really want to work with the problem Mac in order to file an official ticket. Can you give us a call when you have a few minutes to create a case with Customer Support?
I am having the same issue as everyone else on this thread. I did a full uninstall using the Terminal command "sudo /Library/Application\ Support/LogMeIn/uninstaller.sh" restarted and then did a full re-install. I try to login and get the "Invalid Email Format" error. macOS Catalina 10.15.1
I'm having the same issue. After upgrading to MacOs Catalina
