Forum Discussion

FilaHelp1's avatar
FilaHelp1
New Contributor
6 years ago

Invalid Email Format - Catalina OS

Everytime I try to log into the LogMeIn Control Panel to add a MacBook Pro to LogMeIn, it changes the structure of my email, preventing me from logging in.For example, I enter the administrator's ema...
AshC's avatar
AshC
Retired GoTo Contributor

To everyone affected by this Mac glitch, I have a rough ETA for the fix implementation for February.

 

Thanks for your patience while we roll it out in a few weeks.

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

We have now released a fix for this issue, so it should no longer occur.  Please let us know if the problem persists.

 

Thanks for your patience while we finalized everything.

  • SportCross's avatar
    SportCross
    Active Contributor
    5 years ago

    Thank you for the login fix, which now works for me.  However, when loging in to my Mac from an iPad, the iPad shows a blank desktop with no access to the dock or any apps.  I can access files remotely, but can't get to or run any apps on the remote Mac.

     

    Does anyone else have this problem?

    • kms2's avatar
      kms2
      Active Contributor
      5 years ago

      Likely a permissions issue.

       

      On the Mac, check Settings, Security & Privacy, Privacy Tab.

       

      One thing to check is that LogMeIn is enabled in Screen Recording.

      • SportCross's avatar
        SportCross
        Active Contributor
        5 years ago

        Thanks for that tip!  My iPad now shows my active desktop on my Mac including the dock.

         

        New problem:  the 'mouse' on my iPad will not activate anything.  I can move the mouse but left or right 'clicking' does nothing.  Any ideas?