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Forum Discussion

remoterefuge's avatar
remoterefuge
New Contributor
4 years ago

Issue with resolution (Mac Host, Windows remote)

Hi,    I have a user who can't change the resolution. The only option available in the logmein toolbar is Match Resolution and 1024x768.  When I click on match resolution it resets back to 1024x768...
Anon109167's avatar
Anon109167
New Contributor
4 years ago

I'm not sure what you mean by which desktop app? I downloaded the LMI exe file from our account

I have a screen shot of my LMI software ver if that helps

 

 

  • remoterefuge's avatar
    remoterefuge
    New Contributor
    4 years ago

    Hi,

     

    Yes I looked through this forum before posting, but the solution that you linked I have tried and it did not resolve our issue

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      remoterefuge Anon109167  Do you see the same issues when the host PC disables the screen blanking feature?