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Mlukay's avatar
Mlukay
Active Contributor
3 years ago

LMI Desktop Client Connection Error - The connection with the server was reset (12031)

LogMeIn Desktop Client is not allowing anyone in the org to get to credentials screen on windows domain joined laptop. I reviewed the logs of the application and received this error:   2023-08-14 1...
Mlukay's avatar
Mlukay
Active Contributor
3 years ago

Hey GlennD 

 

I received further information from the companies domain admin and they informed me that they are enforcing a GPO that TLS 1.2 is being used for company domain computers. Is there any information you can provide regarding the Logmein Desktop client and what TLS version is being used for the online services for the application? Thank you

GlennD's avatar
GlennD
GoTo Manager
3 years ago

Thanks for the update, I believe TLS 1.2 should be fine, but I will check. One note back I received about the logs you shared was that they mention a Proxy, and was I sure that the Proxy was configured correctly to allow the connection? I know that your network team already reviewed our allowlist article  but perhaps they could take another look just to be sure?

 

  • Mlukay's avatar
    Mlukay
    Active Contributor
    3 years ago

    Is there anything your Dev team can provide from Cipher Suite(s) that need to be enabled for this situation?

    • GlennD's avatar
      GlennD
      GoTo Manager
      3 years ago

      Hi Mlukay,

       

      I just checked the status of your support ticket, can you confirm if the issue is resolved?