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Forum Discussion

Mlukay's avatar
Mlukay
Active Contributor
3 years ago

LMI Desktop Client Connection Error - The connection with the server was reset (12031)

LogMeIn Desktop Client is not allowing anyone in the org to get to credentials screen on windows domain joined laptop. I reviewed the logs of the application and received this error:   2023-08-14 1...
GlennD's avatar
GlennD
GoTo Manager
3 years ago

Thanks for the update, I believe TLS 1.2 should be fine, but I will check. One note back I received about the logs you shared was that they mention a Proxy, and was I sure that the Proxy was configured correctly to allow the connection? I know that your network team already reviewed our allowlist article  but perhaps they could take another look just to be sure?

 

Mlukay's avatar
Mlukay
Active Contributor
3 years ago

Is there anything your Dev team can provide from Cipher Suite(s) that need to be enabled for this situation?

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi Mlukay,

     

    I just checked the status of your support ticket, can you confirm if the issue is resolved?