Forum Discussion

Dino-M's avatar
Dino-M
New Member
5 years ago

LMI is showing 4 monitors but only 2 are plugged in to host computer

Recently stumbled upon this issue. After signing in and selecting all monitors in the LMI options panel, it shows me 4 monitors but the host computer only has 2 monitors plugged in. It shows 2 generic non-pnp monitors and 2 generic pnp monitors. They look to just be mirrors of each other but the second monitor seems to operate separately. What could be the cause of this issue? 

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  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi Marianabel welcome to the GoTo Community. 

     

    Do you happen to have a video card on the machine? 

  • Marianabel's avatar
    Marianabel
    New Member
    2 years ago

    I do not have the blank screen on, same problem - 4 screens instead of 2.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi mkrichman Welcome to the GoTo Community. 

     

    This usually appears to happen when you have blank screen enabled. If you disable blank screen, the other 2 monitors should disappear. 

  • GaborO's avatar
    GaborO
    GoTo Contributor
    3 years ago

    Do you still has this problem?

    We released a new version around mid of 2021, that should resolve this problem.

  • providenecray's avatar
    providenecray
    New Member
    3 years ago

    I am also having this same issue and it will not allow me to set the resolution which makes it harder to work.