Exciting changes are coming as we upgrade our community website. You may notice a fresh new look and some differences in how things work. We will post more details soon and can’t wait to welcome you to our improved space!

Forum Discussion

harvesters's avatar
harvesters
New Contributor
6 years ago

LogMeIn Memory Leak (RAM Maxing Out)

Hi there,   Recently installed the most recent version of LogMeIn (4.1.14148). Appears there is a memory leak. LogMeIn is now maxing out RAM all available RAM. PC has 8GB of RAM total. PC has most ...
AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

harvesters  Since the problem began have you created a case with Customer Care to look into further?

joeBoy's avatar
joeBoy
Visitor
6 years ago

I am having a similar issue.  I have a computer with 16 gigs of ram and logmein is using 11 gigs of it ever since updating to the new  4.1.0.14148 (Dec 7 2020 17:55)  Version.  keep checking for a new update, I am sure they are aware and will address it with a new update.

  • ezki's avatar
    ezki
    New Contributor
    5 years ago

    Hello Ash,

     

    Years and years of using this product.  The memory leak issues have been going on for some time now.  We are having so many issues with memory leaks.  Having to disable LMI and use a thirdparty RC as a backup.

     

    This really is a disgrace!

     

    Considering we only use the RC feature of the product which has traditionaly been the best part of the product, this is really dissapointing.

     

    WHY IS THIS STILL HAPPENING

     

    AND.  BESIDES WHAT ARE YOU DOING 

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      Hi ezki  

      I apologize for the frustrations.  

       

      Since the problem began have you been able to contact Customer Support in order to gather the necessary log files for a detailed investigation? 

      • Robertrr's avatar
        Robertrr
        Active Contributor
        4 years ago

        I'm having this same issue.  LMI Support has been looking into it for almost two weeks, but nothing suggested has helped.  Has anyone found a resolution for this issue?

         

        Thanks,

        Robert