The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Bahar-b
5 years agoNew Contributor
LogmeIn shows Offline!
One the the staff wants to connect his PC, several times it showed the PC is offline, although it is ON. Then after few minutes it start working. He has sent me this screen shot. When I login thro...
- 4 years ago
Have used Logmein for many years. Only recently began to have this issue. This is what resolved the problem - some help with the kind tech support of logmein. 1. Checked that PC was not in sleep / hibernation mode and the clock was correct 2. Went to "services" in Task Manager - to logmein and restarted that service. 3. Went into the settings of my McAfee Total Protection, hit edit and disabled NetGuard for that app. Everything fine and extremely fast now.
AshC
5 years agoRetired GoTo Contributor
There may be a few possible answers why the PC would appear as offline, when the endpoint looks to be connected: https://support.logmeininc.com/pro/help/why-does-the-logmein-systray-icon-show-as-enabled-and-online-but-as-offline-in-my-account
HXK
4 years agoNew Member
Have used Logmein for many years. Only recently began to have this issue. This is what resolved the problem - some help with the kind tech support of logmein. 1. Checked that PC was not in sleep / hibernation mode and the clock was correct 2. Went to "services" in Task Manager - to logmein and restarted that service. 3. Went into the settings of my McAfee Total Protection, hit edit and disabled NetGuard for that app. Everything fine and extremely fast now.