The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

Tagg's avatar
Tagg
Active Contributor
4 years ago

Lost Access to Community Profile After Changing Email Address

Hello, After changing the email address on my LogMeIn account, I no longer have access to my old community profile. Every time I tried to access community.logmein.com, I was greeted with a dialog as...
AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

Tagg  Can you give us the original Community name? 

  • Tagg's avatar
    Tagg
    Active Contributor
    4 years ago

    Taggg 

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      Tagg  It looks like your previous login still exists intact, so you should be able to log directly into it after logging out of this new one. 

      • Tagg's avatar
        Tagg
        Active Contributor
        4 years ago

        So you're saying I have two logins? I only have one LogMeIn account. How do I log in to the old community login? With my old email and the same password? It gives me an invalid login error when I do that. When I attempt to recover my password using my old email, nothing comes to my inbox.