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Spinland's avatar
Spinland
New Contributor
5 years ago
Solved

MacOS Big Sur host: no mouse click or keyboard input accepted from client

Since upgrading my Mac to MacOS Big Sur I am unable to interact with it via the LogMeIn Client (both MacOS and iOS versions of the client are affected) as it no longer accepts mouse clicks or keyboard input. I've already tried the trick of unchecking/checking the client app in the Security/Accessibility settings app, that did not have any effect.

 

Is Big Sur not yet supported by LogMeIn?

  • AshC's avatar
    AshC
    5 years ago

    This issue should be fully resolved.  

     

    If you continue to experience similar problems on Mac OS, please state the OS version and LMI software version installed upon it. 

     

21 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    GowayTvl  Did this just start happening, or was it a recently set up host computer? 

     

    Did you check the Accessibility settings for LMI permissions on the Mac in question? 

  • GowayTvl's avatar
    GowayTvl
    New Member
    4 years ago

    We are using Catalina OS and cannot control MAC keyboard and mouse. Pls help!

  • JCAlexandres's avatar
    JCAlexandres
    New Contributor
    4 years ago

    First I did uninstall LogMeIn from the Mac computer, then added it and did work with security, there were a couple of settings for LogMeIin to have full access to the computer, the other setting was related to recording.

  • andyjung's avatar
    andyjung
    Active Contributor
    4 years ago

    Did this ever get resolved? I am still experiencing this issue on Big Sur systems.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    neriPSG

    1. On the host Mac, click the LogMeIn icon in the Finder bar.
    2. Click LogMeIn Control Panel.
    3. Click the About tab.
    4. Click Check for Updates.
  • neriPSG's avatar
    neriPSG
    New Member
    5 years ago

    i am having the same problem, and my version  of

    logmein client is 4.17764

    control panel is 4.1.0.11887

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    mg2021  If you are currently experiencing this with LogMeIn Pro services, can you please confirm the endpoint software version where the problem persists?