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Spinland
New Contributor

MacOS Big Sur host: no mouse click or keyboard input accepted from client

Since upgrading my Mac to MacOS Big Sur I am unable to interact with it via the LogMeIn Client (both MacOS and iOS versions of the client are affected) as it no longer accepts mouse clicks or keyboard input. I've already tried the trick of unchecking/checking the client app in the Security/Accessibility settings app, that did not have any effect.

 

Is Big Sur not yet supported by LogMeIn?

21 REPLIES 21
AshC
GoTo Moderator

Right, Bradley.  We just released a new version (beta) for Rescue customers, and I expect a Pro / Central update to follow shortly.  Thanks for your patience.


Ash is a member of the GoTo Community Care Team.

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N_Stu
New Contributor

I have two macs running Big Sur 11.1. and I can't control them remotely.  I can connect but neither respond to mouse or keyboard input.  This occurs whether I am connecting from a Windows machine or a Mac.   

 

I tried uninstalling and re-installing Logmein but it doesn't fix the problem.  It also occurs on Big Sur 11.0

 

Does logmein not support Big Sur?  (I find that hard to believe so long into the release).

 

**I saw some posts on this but needed to start a clean thread as the answer was not clear so my apologies in advance.

vipersqueal
New Contributor

Is the logmein client for Big Sur out yet?

Spinland
New Contributor

Still not working here.

mg2021
New Contributor

did this get resolved ?

AshC
GoTo Moderator

@mg2021  If you are currently experiencing this with LogMeIn Pro services, can you please confirm the endpoint software version where the problem persists? 


Ash is a member of the GoTo Community Care Team.

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neriPSG
New Contributor

i am having the same problem, and my version  of

logmein client is 4.17764

control panel is 4.1.0.11887

AshC
GoTo Moderator

@neriPSG

  1. On the host Mac, click the LogMeIn icon in the Finder bar.
  2. Click LogMeIn Control Panel.
  3. Click the About tab.
  4. Click Check for Updates.

Ash is a member of the GoTo Community Care Team.

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andyjung
Active Contributor

Did this ever get resolved? I am still experiencing this issue on Big Sur systems.

JCAlexandres
Active Contributor

First I did uninstall LogMeIn from the Mac computer, then added it and did work with security, there were a couple of settings for LogMeIin to have full access to the computer, the other setting was related to recording.