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Mirrored Printing - Knowledge Base Solutions not working

I have followed the steps here.


But the print jobs are still mirrored.  I also fully removed the driver in print management and re-installed it.


Anyone have more suggestions?


Also, doesn't Logmein have any type of support anymore?  I can't even find  a live chat, everything routes me here.  As a paying customer I'd think there would be more support options available.