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KScopePizza
Active Contributor

Multiple Monitor Issue

Hello, I am trying to connect to a PC that had a dual monitor setup. When I left the computer yesterday both monitors worked perfectly while LogMeIn only shows one monitor is connected. One of the monitors is connected through HDMI while the other is connected through VGA. When I am physically at the computer I have dual monitors but when I am connecting through LogMeIn it only registers one monitor. Any help with getting the multi-monitor working would be greatly appreciated. I won't be physically at the computer again until Tuesday but I can still connect with LogMeIn on ONE monitor to get information if it is needed. Thank you!

65 REPLIES 65
japralle
New Contributor

It works well earlier time -

but recently at the beginning the monitor 1 cannot be blanked when the 2 is. I clicked blank screen but it still there.

And after I did the update on the host computer this morning, once I click the blank screen, it only allows me to access monitor 1, and monitor 2 will only be released if it is not blanked. I mean, the "monitor" button in the options will only show when it is not blanked. 

AshC
GoTo Moderator

@jodygok  Could you please confirm the host + client OS there, as well as the LMI software versions in use?


Ash is a member of the GoTo Community Care Team.

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PR4
New Contributor

I'm having the same issue.  Everything is updated.  My coworkers are not having this issue.

jodygok
New Contributor

thank you for you patience.

after i updated the client, and both versions matched, it mysteriously, reappeared.

thank you again.

Jenawrey
Active Contributor

I'm having same issue.

 

Go to Options, Monitors, select Multi-Monitor.  This option has disappeared. No option to "re-clone" dual monitors.  Something has happened in last few days.

 

Someone on old chat said her monitors were off - this has never been an issue.  Co-worker turned both monitors on at host location just to see.  No different.

 

OS system on host and remote are both Windows 10.  Everything has worked perfectly since March 2020 (COVID remote setup).  Using LogmeinPro

 

EDIT - Logmein pro version 4.1.0.14344 March 12, 2021 17:10

                Last update March 19, 2021 8:03

Jenawrey
Active Contributor

"Options, Monitors, select Multi-Monitor" - This option has disappeared. No option to clone dual monitor host to remote.  Something has happened in last few days!  

 

Someone on old chat said her monitors were off - this has never been an issue.  Co-worker turned both monitors on at host location just to see.  No different.

 

OS system on host and remote are both Windows 10.  

LOGMEIN PRO

version 4.1.0.14344 March 12, 2021 17:10

Last update March 19, 2021 8:03

Jenawrey
Active Contributor

Hmmmm - the "client" is myself remoting from home.  Both apps have auto-updates.  I will double check.  Thanks.

Jenawrey
Active Contributor

Have you seen a response?  I just posted my same question yesterday.  I see no one answered you from January?? So thought you may have a fix

 

Thank you

Anonymous2
Active Contributor

I am having a similar issue after upgrading to 4.1.0.14344.

Before upgrading, my multi-monitor worked flawlessly and seamlessly.

After upgrading, LogMeIn Pro only sees 1 and supports 1 monitor no matter what I tried.  I've rebooted by host and client multiple times and have tried every solution previously listed on the forums without succcess.

Initially the Monitors option doesn't even show up under Options.   To get it to return, I have to change my resolution to Match Resolution.   When I do that, the Monitors option appears just long enough for me to click it then it disappears again, and Match Resolution goes back to a fixed resolution.

Anonymous2
Active Contributor

I am having a similar issue after upgrading to 4.1.0.14344.

Before upgrading, my multi-monitor worked flawlessly and seamlessly.

After upgrading, LogMeIn Pro only sees 1 and supports 1 monitor no matter what I tried.  I've rebooted by host and client multiple times and have tried every solution previously listed on the forums without succcess.

Initially the Monitors option doesn't even show up under Options.   To get it to return, I have to change my resolution to Match Resolution.   When I do that, the Monitors option appears just long enough for me to click it then it disappears again, and Match Resolution goes back to a fixed resolution.