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KScopePizza
Active Contributor

Multiple Monitor Issue

Hello, I am trying to connect to a PC that had a dual monitor setup. When I left the computer yesterday both monitors worked perfectly while LogMeIn only shows one monitor is connected. One of the monitors is connected through HDMI while the other is connected through VGA. When I am physically at the computer I have dual monitors but when I am connecting through LogMeIn it only registers one monitor. Any help with getting the multi-monitor working would be greatly appreciated. I won't be physically at the computer again until Tuesday but I can still connect with LogMeIn on ONE monitor to get information if it is needed. Thank you!

65 REPLIES 65
Hhgg
New Contributor

Hi Ash.
Is this client side or host side?
Exploring solving this problem, client side on windows. Thanks.
Hhgg
New Contributor

Doesn't seem to be working as a client side.
Not recognising the pro subscription I have.
AshC
GoTo Moderator

@Hhgg  This is the host / endpoint software upgrade (the PC you remotely access).  You need to have physical access, or use another remote access program to install the upgrade locally.  We will be rolling the upgrade out to all accounts soon. 


Ash is a member of the GoTo Community Care Team.

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zach321
New Contributor

I installed the .MSI you linked to my host PC on Windows 10 PRO. When I click blank screen my dual monitors disappear, so the fix is still not working.

 

As mentioned by many others, everything worked fine before the software updates.

zach321
New Contributor

I installed the .MSI file on my Windows 10 PRO. host PC When I click blank screen my dual monitors disappear, so the fix is still not working.

 

As mentioned by many others, everything worked fine before the software updates.

 

When do you plan to have a working fix?

AshC
GoTo Moderator

@zach321  Can you say which graphics card is in use as well as how the problem display is physically attached? 


Ash is a member of the GoTo Community Care Team.

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