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SDD1's avatar
SDD1
New Member
4 years ago

No Sound on client computer

My host is a PC, client is my Mac (Catalina). I have no sound on the logmein remote control desktop. I checked settings and volumes on the host.

Sound settings on the remote screen give these options:  

Input

Microphone Array (Realteck(R) Audio or

Headset earphones

 

There are headphones plugged into the host.

Does anyone know how to fix the sound? 

1 Reply

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Hi SDD1  

    This feature is currently limited to Premier subscribers, so as long as you have this type of account you should be able to receive remote sound.

     

    Is there any chance you could test without the headphones plugged in? 

     

    You may also troubleshoot by adjusting the Sound Quality: 

    To change sound quality during remote control, click Options > Sound on the Remote Control toolbar and adjust the Quality slide bar.