Buen día a todos,
tenemos un problema con un equipo, hay cerca de 200 equipos administrados en la cuenta de logmein de la empresa, pero u equipo en especifico nos da problemas al conectarnos, la conexion se realiza pero a los 3 a 5 segundos se cogela el video, la conexion no termina pero ya no hay interacción de imagen ni de clics o teclas remotas. Esto no sucede en el cliente Android: aca las trazas del log
======log cliente logmein windows=====
2024-03-25 12:22:45.661 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04104 - 0x00003510 - OESISWrapper::OESISLib - OESIS setup succeeded
2024-03-25 12:22:45.662 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04104 - 0x00003510 - OESISWrapper::OESISLib - OESIS Library version: 4.3.3940.0 (Resource version: 4.3.3940.0)
2024-03-25 12:22:55.894 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Single user mode.
2024-03-25 12:22:55.894 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Referrer: https://secure.logmein.com/r.asp?r=mycomputers
2024-03-25 12:22:58.218 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Browser: RAConsole
2024-03-25 12:22:58.218 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Client IP: DIRIP_OCULTA - direct access allowed.
2024-03-25 12:22:58.897 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: WebSvc.DLFF
2024-03-25 12:22:58.897 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Auth.AllowCookie
2024-03-25 12:22:59.608 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Log.Debug
2024-03-25 12:22:59.609 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Auth.AllowAutoLogin
2024-03-25 12:22:59.611 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Appearance.CustomLogo
2024-03-25 12:22:59.612 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Appearance.CustomMsg
2024-03-25 12:22:59.613 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Request for /default.html?rawtnl=23535897_0&gwsid=_W96d2qpSshqhdY5xPHTI23t3g6Pl7vz returned 200 OK (18149 bytes).
2024-03-25 12:23:00.483 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: WebSvc.DLFF
2024-03-25 12:23:00.484 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Auth.AllowCookie
2024-03-25 12:23:00.485 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Log.Debug
2024-03-25 12:23:00.486 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Auth.AllowAutoLogin
2024-03-25 12:23:00.488 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Appearance.CustomLogo
2024-03-25 12:23:00.488 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Appearance.CustomMsg
2024-03-25 12:23:00.489 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Request for /default.html?showsuadv=1 (275 bytes) returned 200 OK (18073 bytes).
2024-03-25 12:23:01.061 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x00003040 - SessionDataReport - The init session response was parsed successfully. (remoteAccessId: -9223372036003268572; startDate: 2024-03-25T18:23:04)
2024-03-25 12:23:05.684 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: WebSvc.DLFF
2024-03-25 12:23:05.685 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Logging in as '.\LogMeInRemoteUser'.
2024-03-25 12:23:05.694 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Logged in successfully.
2024-03-25 12:23:05.696 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - User is administrator.
2024-03-25 12:23:05.700 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Loading user profile...
2024-03-25 12:23:05.705 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Loaded user profile.
2024-03-25 12:23:05.712 - Warning - LogMeIn - NOMBRE_EQUIPO\LogMeInRemoteUser - 11124 - 0x000043E0 - template - Cannot access settings from template: Auth.AllowCookie
2024-03-25 12:23:05.712 - Warning - LogMeIn - NOMBRE_EQUIPO\LogMeInRemoteUser - 11124 - 0x000043E0 - template - Cannot access settings from template: Auth.AllowCookie
2024-03-25 12:23:05.751 - Info - LogMeIn - NOMBRE_EQUIPO\LogMeInRemoteUser - 11124 - 0x000043E0 - Session - DIRIP_OCULTA/FW02.dgl.com.mx:NOMBRE_EQUIPO\LogMeInRemoteUser - Request for /default.html returned redirect to main.html
2024-03-25 12:23:06.182 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: LOG.DEBUG
2024-03-25 12:23:06.183 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA/FW02.dgl.com.mx:NOMBRE_EQUIPO\LogMeInRemoteUser - Request for /remctrl.xml?view=0 returned 200 OK (8331 bytes).
2024-03-25 12:23:08.673 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x00003FB8 - Session - DIRIP_OCULTA/FW02.dgl.com.mx:NOMBRE_EQUIPO\LogMeInRemoteUser - Unsupported client options: REACTIVESUPPORT
2024-03-25 12:23:08.803 - Info - LogMeIn - NOMBRE_EQUIPO\antunano-caja - 17088 - 0x00001B20 - Logger - The NixSyslogWriter disabled
2024-03-25 12:23:08.804 - Error - LogMeIn - NOMBRE_EQUIPO\antunano-caja - 17088 - 0x00001B20 - Logger - Can't initialize NixSyslogWriter
2024-03-25 12:23:08.804 - Info - LogMeIn - NOMBRE_EQUIPO\antunano-caja - 17088 - 0x00001B20 - Logger - ------------------- Start ------------------
2024-03-25 12:23:08.805 - Info - LogMeIn - NOMBRE_EQUIPO\antunano-caja - 17088 - 0x00001B20 - Logger - Log level: 6. Logger using settings: 'Log'.
2024-03-25 12:23:08.813 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 01252 - 0x00001060 - Logger - The NixSyslogWriter disabled
2024-03-25 12:23:08.814 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 01252 - 0x00001060 - Logger - Can't initialize NixSyslogWriter
2024-03-25 12:23:08.814 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 01252 - 0x00001060 - Logger - ------------------- Start ------------------
2024-03-25 12:23:08.815 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 01252 - 0x00001060 - Logger - Log level: 6. Logger using settings: 'Log'.
2024-03-25 12:23:08.868 - Info - LogMeIn - NOMBRE_EQUIPO\antunano-caja - 17088 - 0x00001B20 - Logger - ------------------- Stop -------------------
2024-03-25 12:23:08.985 - Info - LogMeIn - NOMBRE_EQUIPO\Administrador - 07700 - 0x00002A90 - Logger - The NixSyslogWriter disabled
2024-03-25 12:23:08.986 - Error - LogMeIn - NOMBRE_EQUIPO\Administrador - 07700 - 0x00002A90 - Logger - Can't initialize NixSyslogWriter
2024-03-25 12:23:08.986 - Info - LogMeIn - NOMBRE_EQUIPO\Administrador - 07700 - 0x00002A90 - Logger - ------------------- Start ------------------
2024-03-25 12:23:08.986 - Info - LogMeIn - NOMBRE_EQUIPO\Administrador - 07700 - 0x00002A90 - Logger - Log level: 6. Logger using settings: 'Log'.
2024-03-25 12:23:09.014 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 01252 - 0x00001060 - Logger - ------------------- Stop -------------------
2024-03-25 12:23:09.175 - Info - LogMeIn - NOMBRE_EQUIPO\Administrador - 07700 - 0x00002A90 - Logger - ------------------- Stop -------------------
2024-03-25 12:23:09.364 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - The NixSyslogWriter disabled
2024-03-25 12:23:09.365 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - Can't initialize NixSyslogWriter
2024-03-25 12:23:09.365 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - ------------------- Start ------------------
2024-03-25 12:23:09.365 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - Log level: 6. Logger using settings: 'Log'.
2024-03-25 12:23:09.608 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - RARC ------------------- Start ------------------
2024-03-25 12:23:09.608 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - Log level: 6. Logger using settings: 'Log'.
2024-03-25 12:23:09.627 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Startup - Starting up
2024-03-25 12:23:09.629 - Info - LogMeIn - LMIKeyboard - CLMIKbHost - Created new keyboard host instance. LMIKeyboard library version: 2.0.0.119. build date: 2024-03-25 12:23:09.629
2024-03-25 12:23:09.655 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Startup - Interactive user not asked for permission.
2024-03-25 12:23:09.744 - Info - RAHook - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - ------------------- Start ------------------
2024-03-25 12:23:09.744 - Info - RAHook - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - Log level: 6. Logger using settings: 'Log'.
2024-03-25 12:23:09.745 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - rahooksupport - LMIhook.dll loaded
2024-03-25 12:23:10.287 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - DnD manager started.
2024-03-25 12:23:10.300 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - TouchFilterLib - No touch screen device interfaces present.
2024-03-25 12:23:10.311 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - ScreenServerEngine - Mirror driver: disabled by config, forced compatibility mode.
2024-03-25 12:23:10.312 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - ScreenServerEngine - Using compatibility mode. C:\Program Files (x86)\LogMeIn\x64\LMIhook.000.dll
2024-03-25 12:23:10.400 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001F60 - Session Recording - Rcrec recorder created.
2024-03-25 12:23:10.420 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001F60 - RC - Init (full) on \\.\DISPLAY1
2024-03-25 12:23:10.468 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001F60 - Remote Control - Enabled entire screen diffpicker
2024-03-25 12:23:10.582 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x00002C2C - SessionDataReport - The init session response was parsed successfully. (remoteAccessId: -9223372036003268510; startDate: 2024-03-25T18:23:14)
2024-03-25 12:23:10.652 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001F60 - DesktopDupl - Desktop duplication enabled.
2024-03-25 12:23:10.661 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001F60 - Streaming - Streaming mode activated successfully
2024-03-25 12:23:11.474 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00002FB0 - CSC - MixerUserVista: Could not found default capture device!
2024-03-25 12:23:11.474 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00002FB0 - CSC - MixerUserVista: SelectDefaultDevice() failed for loopback capture device!
2024-03-25 12:23:12.013 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00002FB0 - CSC - MixerUserVista: Input Device is NULL!
2024-03-25 12:23:12.013 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00002FB0 - CSC - Start: Capture() error!
Ya actualizamosel host, reinstalamos el host, reiniciamos equipo y al parecer no es el problema. Cualquier comentario es bienvenido
