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We are affected by an ongoing global outage at one of our third-party providers. Service Status
Active Contributor

Problems adding Users/Lack of intelligent support

Having issues with new users unable to complete the account creation process.


After clicking on link in invitation, they create their account and then are told to wait for a second email with instructions on verifying/completing registration.  It never comes. (No, it's not in the spam folder.)


Have called Support 4x in the last two days, speaking with no less than THREE SUPERVISORS.  Each tells a different story, but has the same instructions, which are the ones being followed, and do not address the problem. Absolutely ZERO help.


Anyone out there have any advice, besides dumping LogMeIn?



GoTo Manager

Re: Problems adding Users/Lack of intelligent support



Sorry for the frustration, I am checking with some of our more experienced Pro staff to see what can be done to assist.


Glenn is a member of the GoTo Community Care Team.

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