Solved! Go to Solution.
Thank you. I created a support ticket for you, a representative will be in contact to assist.
Hi @CDTaylor, welcome to the community.
It is possible that a security application your organization uses is blocking the command when it is sent, ESET's HIPS software is one that we have identified that can cause this issue.
Thank you for the update, so your user is unable to switch the client back to full remote control? I will check with our team to see if there have been any other reports of this issue.
@CDTaylor could you please click on my user name and send me private message with your user's login email address when you have time?
Thank you. I created a support ticket for you, a representative will be in contact to assist.