I noticed that your email address uses a custom domain (it's not Gmail or Yahoo), so whoever set up your company email. If you are not finding the password reset emails in your spam folder it may be being filtered out right when it hits your network.
Glenn is a member of the GoTo Community Care Team.
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If that is who you are using to receive your email, then yes. You will want to review their documentation and look for any quarantined email, also look for a Safe or Trusted Senders list where you can add our do-not-reply@logmein.com email address.
The filters were not on. is it possible that the company erased my account when they merged with GoTo? The reason I asked is that when I created a new account, it didn’t ask if the email was taken.
