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madtoe
Active Contributor

Resettling Password

I’m trying to reset my LogMeIn password, but I don’t see the email in the inbox or spam/junk mail. Please advise. Thank you

8 REPLIES 8
GlennD
GoTo Manager

Re: Resettling Password

Hi @madtoe, welcome to the community.

 

The password reset email will come from do-not-reply@logmein.com, you may need to check with your IT person if you are unable to locate the email.

 

 

Glenn is a member of the GoTo Community Care Team.

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madtoe
Active Contributor

Re: Resettling Password

What do you mean by the IT person?

GlennD
GoTo Manager

Re: Resettling Password

I noticed that your email address uses a custom domain (it's not Gmail or Yahoo), so whoever set up your company email. If you are not finding the password reset emails in your spam folder it may be being filtered out right when it hits your network.

 

Glenn is a member of the GoTo Community Care Team.

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madtoe
Active Contributor

Re: Resettling Password

Do you mean from Godaddy?

GlennD
GoTo Manager

Re: Resettling Password

If that is who you are using to receive your email, then yes. You will want to review their documentation and look for any quarantined email, also look for a Safe or Trusted Senders list where you can add our do-not-reply@logmein.com email address.

 

https://www.godaddy.com/help/use-spam-filter-settings-2832 

 

Glenn is a member of the GoTo Community Care Team.

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madtoe
Active Contributor

Re: Resettling Password

The filters were not on.  is it possible that the company erased my account when they merged with GoTo? The reason I asked is that when I created a new account, it didn’t ask if the email was taken.

GlennD
GoTo Manager

Re: Resettling Password

I have submitted a support ticket for you.

 

Glenn is a member of the GoTo Community Care Team.

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madtoe
Active Contributor

Re: Resettling Password

Thank you.