The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Can't control Mac client
When I am providing support for some of my Mac users, I am completely unable to control their computer. This only happens on machines that have already given LogMeInRescue permission to control the c...
We've had this issue as well the problem was we think it had the 32bit application and then the move to 64bit changes something. What i had to do was re add it with the + sign in the security and preferences. The file should be in the download folder. After re adding it everything was business as usual
DJRizzo The newest Mac OS version should be 4.1.0.11579. Can you confirm this is the case with your Mac user?
Hi thanks for the response.
When we initiate a remote session, the end user downloads the client each time (we send a link or a PIN). So I would assume they are getting the latest version available.
DJRizzo Can you try this beta desktop install for Macs? https://secure.logmeinrescue.com/Files/TechConsoleMAC/LogMeInRescueTechnicianConsoleMAC.dmg
