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Forum Discussion
DJRizzo
5 years agoActive Contributor
Can't control Mac client
When I am providing support for some of my Mac users, I am completely unable to control their computer. This only happens on machines that have already given LogMeInRescue permission to control the c...
- 5 years ago
We've had this issue as well the problem was we think it had the 32bit application and then the move to 64bit changes something. What i had to do was re add it with the + sign in the security and preferences. The file should be in the download folder. After re adding it everything was business as usual
lwielder
5 years agoNew Contributor
We've had this issue as well the problem was we think it had the 32bit application and then the move to 64bit changes something. What i had to do was re add it with the + sign in the security and preferences. The file should be in the download folder. After re adding it everything was business as usual
- DJRizzo5 years agoActive ContributorThank you this worked!