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Forum Discussion
dfgdetg
7 years agoNew Contributor
Disconnection
Hello, For a few days I am constantly disconnected from my remote computers. The connection is done, sometimes not, it lasts 5 minutes then it's over. Sometimes 30 seconds.
I am under W10 Pro, tes...
AshC
7 years agoRetired GoTo Contributor
dfgdetg Could you specify what operating systems, firewalls and network connection types are in use?
Have you tested your own connection from a different LAN yet?
dfgdetg
7 years agoNew Contributor
Hello,
I am on Windows 10 with the Windows Firewall, in classic ethernet adsl.
Yes, already tested.
Logmein gave me a command to delete the certificate cache but without success.
I connected to a pc, and was ejected after 2 minutes. Reconnection impossible, forced to close logmein, to reopen it, to start again, to make me eject after 30 seconds.
- dfgdetg7 years agoNew Contributor
New error message :
- AshC7 years agoRetired GoTo Contributor
Does this PC reside on a network where the IP is refreshed in any way?
- dfgdetg7 years agoNew Contributor
No, it's a computer with a fixed IP. I tried everything, even to change my computer! Always the same disconnection after a few minutes and impossible to reconnect. I need to close LogmeIn to reopen it again to start over. This morning I copied and deleted the certificates to test but without success again. It's a license with two users, and my colleague has no problem using it. But when I get ejected, it is also eject and must reconnect. But then it works again for him, not on my pc. The logmein technician I got phone thinks of a graphical problem but it does not correspond to the error message. I'm wasting a lot of time on it.