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Forum Discussion
Workflow
6 years agoActive Contributor
LMI Rescue & Samsung Galaxy Tab Active 2 Prob - incompatibility issue with latest rescue android app
Just spoke to Angelica in support and she is trying to escalate but wondering if anyone else is aware of this or a simple fix for it. We have been using LMI Rescue with the Samsung Galaxy Active ...
- 6 years ago
Hi Workflow
I apologize for the difficulty there, and we're interested to learn more about this problem.
Do you see any difference if you adjust the color quality to a different setting on the affected Samsung mobile device?
If not, please click my Community name to send a private message with your login email address or one that can accept an attachment with the previous Rescue version.
AshC
6 years agoRetired GoTo Contributor
Hi Workflow
I apologize for the difficulty there, and we're interested to learn more about this problem.
Do you see any difference if you adjust the color quality to a different setting on the affected Samsung mobile device?
If not, please click my Community name to send a private message with your login email address or one that can accept an attachment with the previous Rescue version.
- Workflow6 years agoActive Contributor
Thanks Ash
Adjusting col quality to highest setting on LMI side for the affected Samsung mobile device - suddenly made the control buttons magically reappear. We did try a couple of display settings but we didn't try all of them before posting. Would be helpful if LMI front line support were aware of this fix - shows the value of posting to the community though.