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ServiceNow Integration error with OAuth token generation
While trying to use the Integration - LogMeIn Rescue > Token Setup, on submit receive error: Read operation against 'oauth_entity' from scope 'x_lomei_logmein_re' has been refused due to the table's...
To give more info for the solution that worked for me:
Add Application Cross Scope Access entry from Rescue LogMeIn scope to Global oauth_entity read access allowance
Ensure oauth_entity table is set to allow Client Scripts
On oauth_entity table, Application Access tab check Can Read for All Application Scopes
The issue for us was with an oAuth table in ServiceNow, since our instance is around 10 years old the table was originally extended from a different table than you would see on a new instance. ServiceNow support needed to run a script to re-parent the oAuth table and fix the issue. Hope this helps.
Ken
Ken
Kela Are you able to delete, then recreate the OAuth app?
There´s an app selector on top of the page during this. Check that Rescue by LogMeIn is selected while recreating the app.
Once created, when you go into the OAuth app, double check that the application field reads "Rescue by LogMeIn".
To give more info for the solution that worked for me:
Add Application Cross Scope Access entry from Rescue LogMeIn scope to Global oauth_entity read access allowance
Ensure oauth_entity table is set to allow Client Scripts
On oauth_entity table, Application Access tab check Can Read for All Application Scopes
