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sam_wesley
Visitor

Suggestion: Option to extend PIN Code timer past 24 hours

It would be nice to have a 48 hour and 72 hour option for the PIN code. In our organization we often have technicians scheduling sessions throughout the week and sometimes find the 24 hour option is too limited.

3 REPLIES 3
GlennD
GoTo Manager

Re: Suggestion: Option to extend PIN Code timer past 24 hours

Hi,

 

Something you can do currently is assign each tech a dedicated channel and use that to have sessions vs pin code. If you contact Support they can contact us to add more channels.

 

Glenn is a member of the GoTo Community Care Team.

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abohothefa
Regular Visitor

Extend PIN code time out

Hello, my friend, I have a problem with the rescue program. When I send the invitation code, it only takes 20 minutes. I want it to stay 24 hours. I want a lot of customers waiting.

GlennD
GoTo Manager

Re: problem with the rescue

Hi @abohothefa, welcome to the community.

 

Please review this support article: How to Set Time-outs and Warnings 

 

Glenn is a member of the GoTo Community Care Team.

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